SERVICE IS NOW AVAILABLE

@ Cleanpro Express Sri Hartamas – Starting from RM15!

Laundry Made Easier with Drop & Go

Running out of time for laundry?

Let Cleanpro take care of it for you.

With our Drop & Go service, simply drop off your laundry and we'll handle the washing, drying, and folding.

No waiting, no hassle—just clean, fresh laundry ready for collection.

Whether it's your weekly laundry load or a last-minute refresh, Drop & Go gives you more time for the things that matter.

How Drop & Go Works

Step 1: Prepare Your Laundry in a Drop & Go Bag

Use your existing Cleanpro Drop & Go bag or purchase one that best suits your laundry load size.

Step 2: Choose Your Bag Size & Service

Select the bag size and service package that matches your laundry volume.

Available Bag Sizes

  • Size L
  • Size XL

Available Service

  • Wash, Dry & Fold

Step 3: Drop Off Your Laundry

Place your laundry in the selected Drop & Go bag and bring it to the designated Drop & Go counter during operating hours. Complete your order and payment through the Cleanpro Plus web app.

Step 4: Collect Your Laundry

Once your laundry is ready, you will receive a notification. Collect your freshly cleaned laundry on the same day or the next operating day, depending on your drop-off time and outlet operating hours.

Ready to Try Drop N Go? Visit Us Today!

Cleanpro Express Self Service Laundry – Sri Hartamas
📍 Waze: https://waze.com/ul/hw283cpg23
📍 Google Maps: https://maps.app.goo.gl/g1j7qYrNEbpDdXeK7

Drop Off. Relax. Collect.

Cleanpro Drop N Go – Starting from RM15 Only!

Important Notes

✓ Ensure all garments are suitable for machine washing. Avoid submitting fragile, delicate, or heavily worn items that may be damaged during the washing process.

✓ Do not overfill, compress, or force laundry into the bag. Laundry must fit comfortably within the selected bag size to ensure the best washing results.

✓ Drop & Go services are exclusively available using official Cleanpro Drop & Go laundry bags. Laundry submitted in other bags will not be accepted.

Terms & Conditions of Service

 

Service Description:

Cleanpro's Drop & Go laundry service includes a comprehensive wash, dry, and fold service for your convenience.

 

Drop-Off Procedure:

• Customers may drop off their laundry during Drop & Go operating hours at the designated outlet.

• All laundry items must be securely placed within a Cleanpro Drop & Go Bag.

• Items exceeding the bag capacity or protruding from the bag will not be accepted.

• Customers are responsible for ensuring all items submitted are suitable for standard wash, dry, and fold processing.

 

Pricing and Payment:

• Payment for all Drop & Go services must be made via the Cleanpro Plus Web App or through the DuitNow QR code provided.

• Cash payments are strictly not accepted.

• Pricing is subject to the latest rates published by Cleanpro.

• A digital receipt and order confirmation will be provided upon successful payment.

 

Turnaround Time:

• Service turnaround time may vary depending on outlet operating hours, laundry volume, public holidays, machine availability, peak periods, and unforeseen operational circumstances.

• Customers will be notified once their laundry is ready for collection.

 

Laundry Processing:

• All laundry items submitted within the same Drop & Go Bag will be washed, dried, and folded together.

• One (1) Drop & Go Bag is allocated to one (1) washing machine and one (1) dryer.

• Customers are responsible for ensuring that all items placed in the same bag are suitable to be washed and dried together.

• Customers who wish to separate light-coloured and dark-coloured garments, or wash certain items separately, are required to purchase an additional Drop & Go service.

 

Lost or Damaged Items:

• Cleanpro is committed to handling all items with due care and attention.

• Cleanpro shall not be held liable for any loss, damage, colour fading, colour transfer (colour bleeding), shrinkage, fabric deterioration, or delays arising from circumstances beyond its reasonable control.

• Cleanpro is not responsible for damage resulting from normal wear and tear, manufacturer defects, weak seams, loose buttons, zippers, pre-existing garment conditions, or stains that cannot be removed through standard laundry processes.

• Any claims regarding loss or damage must be reported within twenty-four (24) hours of collection.

 

Pickup Procedure:

• Customers are encouraged to collect their laundry on the same day upon receiving the completion notification.

• All completed laundry must be collected within seven (7) days from the date of notification.

• Proof of collection or order confirmation may be required upon pickup.

 

Unclaimed Items:

• Cleanpro will hold completed laundry for a maximum period of seven (7) days.

• Any unclaimed items after the collection period may be donated, disposed of, or otherwise handled at Cleanpro's discretion as part of its Corporate Social Responsibility (CSR) initiatives.

 

Customer Responsibilities:

• Customers are responsible for checking all pockets and removing valuables before submitting their laundry.

• Cleanpro shall not be responsible for any cash, jewellery, documents, electronic devices, or personal belongings left in the laundry items.

• Customers must provide accurate contact information for service notifications and collection purposes.

 

Service Limitations:

• Cleanpro reserves the right to refuse items deemed unsuitable for standard wash, dry, and fold processing.

• Delicate fabrics, leather goods, silk, wool, heavily embellished garments, hazardous materials, contaminated items, or excessively soiled items may be rejected.

• Customers shall not submit items containing flammable substances, sharp objects, chemicals, paint, oil, biological contaminants, pet waste, or any prohibited materials.

 

Refund and Cancellation Policy:

• Refund requests will only be considered in cases of verified service failure.

• Once laundry processing has commenced, cancellations and refunds will not be permitted.

 

Privacy and Data Security:

• Customer information will be kept confidential and used solely for service fulfilment, customer support, and operational purposes.

 

Changes to Terms and Conditions:

• Cleanpro reserves the right to amend, update, modify, suspend, or terminate these Terms & Conditions at any time without prior notice.

 

Customer Support:

For enquiries, feedback, or assistance regarding the Drop & Go Service, please contact our Customer Service Team at:

📞 +60 16-350 7343

By using Cleanpro's Drop & Go laundry service, you acknowledge and agree to comply with the above Terms & Conditions.